90% of our orders have a tracking number. However, it is possible that your order does not have a tracking number. Please contact us at support@myclothos.com if you want to know more about your shipment that does not have a tracking code and we will do our best to give you more information about it!

All orders are shipped the next day. When your items have shipped, we will send an email to your registered email address and to the phone number you used during checkout.

Sometimes tracking services mark an order as delivered when it has arrived at the local post office, even though you have not yet received the package.In that case, wait a few more days for the postal service to deliver the package to your home or contact the local post office, as they can hold the item for you.

Yes, we ship internationally! We deliver worldwide, so you can always enjoy our products wherever you are. Check the shipping options at checkout for more information on delivery times and costs.

All items have a processing period before they are shipped. 99% of orders leave the warehouse within 1 day of payment.We will send you an email once your items have shipped.

If for any reason your items do not arrive within 30 business days of the purchase date, please contact support@myclothos.com.

Standard international shipping: 6-11 business days. This depends on the shipping address. The team at MyClothos works hard day and night to process all orders within a maximum of 2 business days!

This depends on where you live and what product you are ordering. The package will be delivered to your home, in your mailbox, on your porch or to your local post office with a notice on your mailbox.Most orders are available for pickup at your local post office as soon as you receive a notification letter in your mailbox.This will also happen if the letter carrier tried to deliver the package to your home, but there was no one to accept it and it could not be left safely.

MYCLOTHOS offers FREE Eco-friendly shipping worldwide!

Our warehouses are located in China, Europe and the United States. Most orders are shipped from China. If you need more information about this, please contact us at: support@myclothos.com

If you have received a damaged or defective product from MyClothos or one of its friends, please send us a photo or video proof of the damage. We will then immediately send you a new, working product (free of charge, of course).

Yes, it is absolutely no problem to return or exchange the item within 30 days of purchase. You can return it for free, and if you prefer to exchange it, that is also possible.If you choose to return it, you will simply get your money back, with no further questions or problems. We make sure the process is as easy and fast as possible!

Our return policy is simple: you can return your order within 30 days, free of charge and hassle-free. You will get your money back, no further questions asked.

If this happens to you, please email us as soon as possible at support@myclothos.com, and we may be able to fix it.

However, we cannot guarantee anything in this case, as all our items are usually processed immediately after your order is placed and shipped the same day or the day after.If your order is already in the shipping process, we cannot stop it.

Please contact us anyway, as we still care about you and will try to help in any case. We know how frustrating it can be to pay for something you can't use.

Please note that if we can't cancel the order, we do not make refunds if you ordered your products to the wrong address

If this happens to you, please send us an email as soon as possible at support@myclothos.com, and we may be able to fix it.

However, we cannot guarantee anything in this case, as all our items are usually processed immediately after your order and shipped the same day or the day after.If your order is already in the shipping process, we cannot stop it.

Please contact us anyway, as we still care about you and will try to help in any case. We know how frustrating it can be to pay for something you can't use.

Please note that if we can't cancel the order, we do not make refunds if you ordered your products to the wrong address

Customs, postal services and MyClothos are different entities. Therefore, we are not responsible for delays caused by customs or local postal services. Also, we cannot be held responsible for customs services in your country.

Payment of customs fees and taxes is the responsibility of the recipient and is not covered by us here at MyClothos. For more information on charges, please contact your local customs office.

If your order is held in customs, we recommend that you contact your country's customs office directly and ask them to release your items.

Once you place an order, the information goes directly to the shipping department, which takes 1-3 business days to process. After this, the shipping department sends the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer.

So if you need to make changes to your shipping address, please contact our customer service department as soon as possible after placing your order and we may be able to take care of it.

Please make sure that all the information you provide is correct before placing your order. This will prevent shipments from getting lost or other problems.

NOTE: For all customers who have provided a delivery address other than their permanent address: we are not liable for lost or undelivered packages and/or if you have moved to an address other than the one you have provided to us.