Returns & Refunds
At MyClothos, we want you to be completely satisfied with your purchase. If this is not the case, we offer a simple and free return and refund process within 30 days. Read below for our return policy and how we handle different situations.
What is the return policy?
Our return policy is simple and customer-friendly: you can return your order free of charge within 30 days after receipt. This applies to all products, without exception. You will receive your full purchase amount back, hassle-free and without further questions.
Can I exchange an item?
Yes, you can return or exchange an item within 30 days of purchase. If you would prefer to receive a different item, exchanging is no problem. You can return the product free of charge, and as soon as we receive it, we will send the desired item to you, or you will get a full refund if you choose a return.
What should I do if I receive a damaged or defective product?
We understand that it is frustrating to receive a damaged or defective product. If this happens, please contact us within 30 days with photo or video evidence of the damage. We will immediately send you a replacement product, or we will offer a full refund, depending on your preference. This is, of course, free of charge.
What if my package is lost or delayed?
Loss during shipping: If your order has been lost during shipping, please contact us. We will assist you in tracking your package. If the package is lost, we will send you a replacement item or give you a full refund.
Delay in shipping: We do our best to deliver your order within the indicated time. Please note that external factors such as customs inspections may affect delivery times. If your package has not arrived more than 10 business days after the expected delivery date, please contact us. We will send you a replacement item or fully refund your order.
Return Process
The return process is simple:
- Register your return: Contact us via [customer service email] or the return form on our website.
- Pack your order: Pack the products in their original packaging, including all accessories, labels, and documents.
- Send the free return: We will send you a free return label, allowing you to return the package at no cost.
- Refund: Once we have received your return, we will process your refund within 5-7 business days.
We strive for a fast and hassle-free experience for our customers. If you have any questions, please don’t hesitate to contact us!
MyClothos Team
Your satisfaction is our priority!
